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Logistics & Delivery•December 2024

Courier & Logistics Management System

Client: Indian Courier Company

Duration: 6 months
Team: 5 developers
Courier & Logistics Management System

Project Overview

Indian Courier Company (ICC) approached us to develop a comprehensive logistics and courier management system to replace their fragmented processes. They needed a centralized platform that could handle everything from booking and tracking to billing, KYC, NDR, and escalation workflows — all while supporting high-volume operations across the country.

The Challenge

ICC was facing operational delays due to disjointed workflows, manual processes, and the lack of a real-time tracking system. They needed a scalable logistics management platform that could automate COD remittance, streamline bookings, and integrate with third-party courier partners for real-time order sync.

  • Support for 50,000+ monthly shipments with unified tracking
  • Real-time order sync with multiple courier partners
  • Automated COD remittance, wallet, and billing workflows
  • Integrated NDR handling, KYC processing, and escalation support
  • Employee-level dashboards with role-based access
  • Seamless client support experience through callbacks and tickets
Our Solution

We built a full-stack logistics and courier management system using the MERN stack, powered by a modular microservices structure. The platform supports real-time tracking, automated reconciliation, and dynamic serviceability checks. We also enabled a scalable notification system using WebSockets and push alerts for clients and employees.

  • Modular microservices architecture for maintainability and scaling
  • Real-time order status updates using Socket.IO
  • Automated billing, COD remittance, and wallet credit system
  • Integrated escalation module with ticketing and callback features
  • Secure KYC and address management with document uploads
  • Progressive Web App (PWA) compatibility for mobile field use

Technologies Used

React
Redux Toolkit
Node.js
MongoDB
Redis
Socket.IO
AWS S3
Docker
Express.js
Webhooks

Results & Impact

70%
Operational Efficiency Boost
The new system significantly reduced bottlenecks in booking, billing, and escalation workflows — improving turnaround time and productivity across teams.
150,000+
Orders Processed Monthly
The platform now handles over 150,000 courier orders every month with real-time tracking and automated updates — ensuring reliability at scale.
80%
Manual Workload Automated
Tasks such as COD remittance, KYC verification, and support resolution were automated, freeing up resources and reducing errors drastically.
30,000+
Support & NDR Resolved Automatically
Escalations and non-delivery reports are now auto-processed through a smart ticketing system, reducing human intervention and enhancing customer satisfaction.
"OkeanTech completely modernized our operations. From billing to booking, everything is now seamless and automated. We process more shipments than ever — with fewer people and less stress"
Atal Dubey
Operations Head,Indian Courier Company (ICC)

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